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ISO 20000-1:2018 Certification is an international standard for IT Service Management (ITSM). It provides a framework to establish, implement, maintain, and continually improve an effective service management system. This certification helps organizations deliver reliable IT services, align IT processes with business needs, and improve customer satisfaction.
ISO 20000:2018 is designed for organizations that want to prove their ability to design, deliver, and improve IT services that meet customer and business requirements. It ensures that ITSM processes are aligned with best practices and focused on delivering value.
This standard is applicable to all types of service providers — internal IT departments or external service companies — and ensures service excellence, operational efficiency, and cost-effectiveness.
ISO 20000:2018 is a globally recognized standard for IT Service Management. It helps organizations develop and maintain an efficient ITSM framework to deliver high-quality IT services consistently.
An ITSMS is a structured approach to managing the lifecycle of IT services, including planning, delivery, support, and improvement. It ensures IT services are aligned with business objectives and user needs.
It improves service quality, enhances customer satisfaction, reduces IT risks, and boosts operational efficiency through standardized processes.
At M3vent Consults, its ISO certification simplified. We offer cost-effective and timely solutions in ISO certification, CMMI, CE mark, VAPT, PCI-DSS, Cyber security, and SOC.
